To raise queries or complaints about not receiving the benefits of GST rate changes, contact the National Consumer Helpline (NCH). You can call the toll-free number 1915 or send a message via WhatsApp to 8800001915. Alternatively, you can register your grievance on the Integrated Grievance Redressal Mechanism (INGRAM) portal. These channels are available for consumers seeking to address issues related to the proper implementation and receipt of benefits stemming from revisions to the Goods and Services Tax (GST) rates.

Integrated Grievance Redressal Mechanism (INGRAM) Portal
The Integrated Grievance Redressal Mechanism (INGRAM) portal is an online platform established by the Department of Consumer Affairs to provide consumers with a unified system for lodging complaints against goods and services. It acts as a centralized hub, connecting consumers directly with companies, regulators, and government bodies for faster resolution of grievances. Through INGRAM, consumers can track their complaints, submit supporting documents, and escalate matters if required, ensuring transparency and accountability in the redressal process.

National Consumer Helpline (NCH)
The National Consumer Helpline (NCH) is a toll-free helpline service set up by the Government of India to assist consumers in resolving disputes and seeking guidance on consumer-related issues. Operating as part of the Consumer Protection framework, the NCH provides telephonic and online support, offering advice on rights, responsibilities, and remedies available under consumer laws. Consumers can register complaints, obtain company contact details, and receive guidance on filing cases in consumer commissions, making it an accessible first point of contact for grievance redressal.

Also Read

1. FAQs 1 on decisions of 56th GST Council Meeting 

2. FAQs-2 on decisions of 56th GST Council 

3. FAQ-3: GST Rate Updates for Goods & Handicrafts – 56th Council

4. FAQs 4: GST Rate Revision: New Advisory Allows Voluntary Sticker Updates on Unsold Stock

FAQs regarding GST Grievance Redressal on National Consumer Helpline

Frequently Asked Question 5

Q: Whom do I contact to raise queries/complaints regarding not receiving benefits of GST rate changes?

Please call National Consumer Helpline (NCH) via toll free number 1915 or Whatsapp at 8800001915. Complaints/queries can also be registered on the Integrated Grievance Redressal Mechanism (INGRAM) portal.